Click here to download PDF version – Terms and Conditions of Business - Terms of Access and Intellectual Property Rights

Use of this website and the rights to the design, pictures, logos and content of this website are the exclusive property of Salespunch Ltd. The “mysalespunch" logos are trademarks owned by Salespunch Ltd and all intellectual property rights are protected. You may not copy, reproduce, modify, distribute, publish, display, store, post or transmit (or purport to authorise the same) any part of this site or any of its contents directly or indirectly, without the express written permission of Salespunch Ltd.

2. – Pricing

All of our prices are quoted and charged in UK Sterling at the point of purchase. Other currencies, where shown, are a guideline and will be converted to UK Sterling at the prevailing exchange rate when an on-line purchase is completed. All on-line purchase receipts will show the exact amount charged in UK Sterling. The prices quoted are inclusive of 20% Value Added Tax. We use the Paypal service to process all transactions. Our exchange rates are clearly shown at point of purchase and updated regularly in line with Paypal’s exchange rates at the prevailing time.

3. - Conditions of Sale and Delivery

Individual members or organisations acting on behalf of members are required to purchase the appropriate membership package prior to using the materials and modules within the membership area of the site. This may be done by either entering valid Paypal details at the time of purchase or by pre-paying for group membership by setting up a corporate account directly with Salespunch Ltd.

Individual Purchases

A membership package purchased by an individual may be solely accessed by the member for a period of 12 months from the date of purchase using the login and password details generated by the system. At the end of the 12 monthly period, the 'year 2' membership package will be made available for purchase. Membership access will automatically expire if the 'year 2' package is not purchased or if monthly payments are ceased. Once purchased, the membership resources may be accessed as many times as required during the qualifying period, provided that they are accessed solely for the personal use of the individual member. Once payment is made successfully and the system has generated the login and password no refund will be made, regardless of whether the member has accessed the mysalespunch membership resources), except at the absolute discretion of Salespunch Ltd Directors. In the event that the system is unavailable to the member for more than twelve hours within a twenty-four hour period, one additional day will be added to the original expiry date for the module per twelve hour unavailability period within the 12 month period. Any unavailability as a direct result of system malfunction must be brought to the attention of Salespunch Ltd in writing, within the 12 month period of access. Client support and service including any complaints will only be dealt with by e-mails sent to A response to each e-mail will normally be provided within 2 working days.

Corporate Accounts

Where an organisation purchases a 'corporate licence' for usage of the modules from Salespunch Ltd the terms of access will be specifically defined within the licence, however in its absence all terms set out within these Terms and Conditions of Business will apply.

4. – Disclaimer

Salespunch Ltd does not give any warranty or other assurance as to the operation, quality or functionality of the resources. Salespunch Ltd staff and its associates reserve the right not to discuss the content of any of the resources with the individual or organisation. Salespunch Ltd does not give any warranty or other assurance as to the content of any information available through, its accuracy, completeness, timelessness or fitness for any particular purpose. To the full extent permissible by law, Salespunch Ltd disclaims all responsibility for any damages or losses (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other consequential losses) arising in contract, tort or otherwise from the use of or any material referred to in the modules, or from any action or decision taken as a result of using materials. All of our employee comments, whether written or verbal, are also covered by this disclaimer.

5. – Refunds

Salespunch Ltd is unable to make refunds once an on-line order has been completed, except in the exceptional circumstances detailed within these terms and conditions and expressly at the discretion of its Directors.

6. - Receipts, Billing and Settlement

Our only receipt is the one provided on-line at the time of ordering therefore it is important that clients print and/or save these receipts. Any errors should be raised with us by e-mail within 48 hours of receiving the on-line receipt. Mysalespunch will endeavour to rectify any such mistakes within 48 hours of receiving an appropriate request from a client.

7. – Legal and Arbitration

Our Terms and Conditions do not affect our clients’ statutory rights under the following English Consumer Law: The Sale of Goods Act 1979; The Supply of Goods and Services Act 1982; The Consumer Credit Act 1974; The Trade Descriptions Act 1968; The Unfair Contract Terms Act 1977 and the 1994 Regulations; The Consumer Protection Act 1987, and we operate under the Laws of England and Wales . The validity, construction and performance of this contract shall be governed by the Law of England and Wales and any dispute that may arise out of or in connection with this contract including its validity, construction and performance shall be determined by arbitration under the Rules of the London Court of Arbitration at the date hereof, which Rules with respect to matters not regulated by them incorporate the UNCITRAL Arbitration Rules. The parties agree that service of any notices in reference to such arbitration at the addresses as given in the contract shall be valid and sufficient.

8. - Data Protection and Privacy Policy

Salespunch Ltd adheres strictly to all current Data Protection legislation, including the Data Protection Act 1998. We do not pass client names, addresses or other details to any other organisations for marketing or other purposes.

9. - Company Information

The domain name is owned by Salespunch Ltd, a limited company registered in England on 11 June 2003, registration number 04795926 Registered Offices: Forum House, Stirling Road, Chichester, West Sussex, PO19 7DN England.



The Information We Collect and Use:

By information we mean information about you collected through our Service website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a Site feature, performing and carrying out the terms of the Service, or communicating with you as a member of the Service.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of the Site and the Service, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they "click" on. We collect this information through the use of technologies such as "cookies" and "IP addresses", which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Site and Service to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the site.

IP Addresses

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers, the computers that "serve" web pages, automatically identify your computer by its IP address. The company collects IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the site. When visitors request pages from the Site or click on a link in a mailing sent through the Service, our servers log the visitors' IP addresses. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the Site's policies or to protect Company, the site, its visitors, the Service, our Internet Service Provider partners, the list members or others.


Cookies are pieces of information that a websites transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you're at the site. The use of cookies is an industry standard -- you'll find them at most websites. For example, we may use cookies on the site to verify the subscriber's login status. They are not used to store personal information, or to retain historical or transactional subscriber data. By showing how and when visitors use the site, cookies help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We may use the information from cookies to make improvements and updates to the site and to tailor our services to our visitors', list members' and survey participants' needs. You always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the site will not function properly or may be slower if you refuse cookies.

Clear Gifs (Web Beacons / Web Bugs)

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence. We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.


We may store information that we collect through cookies and clear gifs to create a "profile" of your preferences. We may tie your personal information to information in the profile to provide tailored promotions and marketing offers or to improve the content of the site for you. We do not share your profile with third parties.

Information Sharing and Disclosure:

Except for the limited situations listed here in this Privacy Policy, we will not share your personal information with third parties.

Agents and Third Party Service Providers

To provide the Service to you, we may sometimes use other businesses to perform certain specialized services such as data processing or other technology services. In such instances, we may provide your personal information to those businesses but they are not permitted to retain or use your information for any other purpose.

Change of Control / Asset Transfer

As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the site, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the "Changes to this Policy" section of the policy if their personal information is provided to the new corporate entity or asset purchaser. Legal Compliance

The Company reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Company's rights or property, other visitors, list members, or anyone else that could be harmed by such activities. Company also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.

Communications from the Site:

Customer Service

Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.

Newsletters and Promotions

We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section. Choice/Opt-out:

Service Email messages are required to fulfil the Service to you. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting mysalespunch at We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.


Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the site, that information is protected by security measures that include "firewalls" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), "intrusion detection systems" (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Links to Other Sites

Please be aware that when you are on the site, or when you receive an email message from us through the site, you could be directed to other sites that are beyond our control. There may be links to other sites from the site's pages or from the email message we send to you that take you outside our Site. These other sites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third party site from the site, you may see pre-populated data fields with your personal information; however, that information is not available to the third party unless you take certain actions on the third party's site, such as submitting a form.

Privacy Policy for Children:

We do not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

Changes to this Policy:

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the site for a reasonable period of time after such changes are made, that this Privacy Policy has been updated, and by changing the "Effective" date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the site and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting us:

We value your opinions. If you have comments or questions about our privacy policy, please send them to mysalespunch at